Breaking the Ice
Breaking the Ice
This week's interview is with Will Guidara.
Breaking the Ice
I give regular webinars and keynotes about my most recent book, How to Work with Almost Anyone. It’s all good fun, encouraging people to have a conversation about how they work together before they start the work. But at the end, there’s always this … vibe. “This makes sense, Michael … but it’s going to be awkward. Unexpected. Weird.” And that’s true. And at this moment, I share some wisdom I heard, but I’m not sure from whom.
No-one likes to be the first to say hello. Everyone loves to be greeted.
Be the first to say hello.
📕 My Guest: Will Guidara
Will Guidara is the author of the National Bestseller Unreasonable Hospitality, which chronicles the lessons in service and leadership he has learned over the course of his career in restaurants.
He is the former co-owner of Eleven Madison Park, which under his leadership received four stars from the New York Times, three Michelin stars, and in 2017 was named #1 on the list of the World’s 50 Best Restaurants.
🎧 How to be Hospitable
Will reads two pages from Setting the Table by Danny Meyer.
In our conversation we discuss:
Hospitality and Excellence
Pursuing hospitality and excellence together creates a powerful synergy. These values, though seemingly at odds, when held in balance, can transform both customer experiences and operational success.
Applying Constant, Gentle Pressure
Success is built on consistent, gentle adjustments that keep core values and standards intact, ensuring a team remains aligned, preserves dignity, and drives performance.
Mentorship
Mentorship is a cornerstone of growth, offering guidance that shapes leadership and fosters success. Learning from experienced mentors provides the foundation for both personal and professional achievements.
Career Transitions
Shifting from one career or role to another can be deeply challenging, especially when it involves leaving behind something significant. Taking time to reflect and explore new possibilities can lead to meaningful new paths.
Work and Relaxation
Balancing the demands of intense work with the joys of simple pleasures is essential. Fully engaging in both enriches life, helps prevent burnout, and leads to a more fulfilling existence.
Read the Interview
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